FAQs

LBH

LIPOTSO TSE BOTSOANG HANGATA

Lipotso tse akaretsang

Mokhoa oa ho ngolisa le ho sheba litheko?

LightCh8in ha e rekisetse basebelisi ba ho qetela ka kotloloho, o hloka ho kena akhaonteng ea hau ea setho ho bona litheko.Ho ingodisa jwaloka setho, o tla hloka ho:

  1. Tlatsa kopo e khutšoane ka lintlha tsa k'hamphani ea hau.
  2. Kenya litokomane tse tšehetsang (laesense ea khoebo le tumello ea ho rekisa hape), ebe u li romella webosaeteng ea rona.Re tla hlahloba le ho amohela kopo ea hau nakong ea lihora tse 24 ka mor'a tlhahiso.
Joang ho etsa odara?

1) Ngolisa 'me u kene akhaonteng ea hau.

2) Kenya lintho tseo u batlang ho li reka kariking ea hau ea ho reka.

3) Qetella mokhoa oa ho lefa.

4) Sistimi e tla u tsebisa ha odara ea hau e romelloa mme e fane ka nomoro ea ho latela.

Mokhoa oa ho lefa joang?

Re amohela litefo tsa PayPal le Credit Card.

Joang ho bona litheko?

LightCh8in ha e rekisetse basebelisi ba ho qetela ka kotloloho.Likonteraka li hloka ho kena akhaonteng ea litho tsa bona ho www.lightch8in.com ho bona litheko.

Mermership le theolelo:

Nka fumana theolelo hokae?

Theha ak'haonte ea LightChain 'me u kene ho fumana litheolelo tse khethehileng le lits'ebeletso le ho fumana thomello ea MAHALA ka litaelo tsohle ho feta $ 500 le $ 10 ea theko e tlaase ea ho romella ka litaelo tsohle tse ka tlase ho $ 500, tse fumanehang ho litho feela.

Mokhoa oa ho sebelisa litheolelo / li-coupons ha o reka?

Kenya setlankane sa hau pele u tsoa ho fumana litheolelo tsa hau.

Hobaneng ke sa bone litheko?

E le ho thusa bareki ba rona hantle, ho boloka litheko tsa tlholisano le ho fana ka litheko le likhothatso tse ntle ho litho tsa rona, ha re arolelane litheko tsa rona le sechaba ka kakaretso, ka kopo theha ak'haonte 'me u kene ho bona litheko tsa hau.

U ka ea ho sehokelo sa ho theha ak'haonte sebakeng sa rona sa marang-rang 'me u tlatse lintlha tseo u li batlang.U tla fumana tlhaiso-leseling ea ho kena ak'haonte ea hau le litheko tsa setho hang ha kopo ea hau e amoheloa le ho sebetsoa.

Ho Romela le ho Reka

Nka fumana Thomello ea mahala joang?

Re fana ka thomello ea mahala ho litho tsa rona ka liodara tsohle tse fetang $500 le $10 tsa litefiso tse tlase bakeng sa liodara tse ka tlase ho $500.

A na nka kopa ho romelloa ka potlako bakeng sa odara ea ka?

Ha o etsa odara, o ka khetha ho likhetho tsa rona tse theotsoeng tsa UPS Express tsa thomello ha u tsoa.

Odara yaka e tla nka nako e kae?

Lintho tsohle tse teng setokong tse reriloeng pele ho 3:30 EST li tla romelloa ka letsatsi lona leo.Liodara li tla romelloa ho tsoa ho e mong oa balekane ba rona ba ho aba ba fumanehang naheng ka bophara, 'me li lokela ho fihla ka mor'a matsatsi a 1-3 ho latela sebaka sa hau.

Ke tla odara Sekepe ho tsoa sebakeng sefe?

Liodara li tla romelloa ho tloha sebakeng se haufi sa polokelo ho latela thepa e fumanehang ea morekisi.

Nako ea hau e khaotsoeng ea hore odara ea ka e romeloe kajeno ke efe?

Liodara tsa 3:30 EST li tla romelloa ka letsatsi le le leng1-3 matsatsi ho latela ho fumaneha

Order ea ka e se e sebelitsoe empa ke batla ho kenya Ntho.

Haeba odara e so sebetsoe, o ka fetola kapa oa eketsa lintho ho odara ea hau.U tla fumana lengolo-tsoibila le u tsebisang ha odara e se e sebelitsoe.

Ke haelloa ke Ntho e 'ngoe odareng ea ka;re ka rarolla see joang?

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

Ke fumana tracking eaka hokae?

U tla amohela le ho romella lengolo-tsoibila ka tlhaiso-leseling e u tsebisang ha odara e se e sebelitsoe.

Ke fumane feela halofo ea odara ea ka Ke ntse ke haelloa ke lintho.

Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.

Ntho ee e tla fumaneha neng?

Inventory e ntlafatsoa letsatsi le letsatsi mme e thathamisitsoe bakeng sa ntho e 'ngoe le e' ngoe ho webosaete ea rona.

Ke liphetho life tseo u nang le tsona stock?

All available finish options are listed for each item on our website.  Custom finishes are available with a minimum order quantity and can be requested by emailing us at customerservice@lightch8in.com.

Nka odara mocheso oa 'mala oo u sa o nkeng joang?

Likhetho tsohle tse fumanehang tsa mocheso oa mebala li thathamisitsoe bakeng sa ntho ka 'ngoe ho webosaete ea rona.

Special order color temperatures are available on request. Please email customerservice@lightch8in.com with more information.

Lintlha tse mabapi le ntho ee ke life?

Tobetsa ho "spec sheet" tab e fumanehang ho tlhaloso ea ntho e sebakeng sa rona sa marang-rang ho sheba kapa ho khoasolla leqephe le itseng.

Ntho eaka e tla ba odara ea morao nako e kae?

Matsatsi a hakantsoeng a ho tlisa odara a tla thathamisoa lethathamong la lintlha tsa thepa bakeng sa ntho ka 'ngoe e fumanehang webosaeteng.

Theolelo eaka ha ea sebelisoa.

Email customer service at customerservice@lightch8in.com if your discount code wasn’t applied.

Ke batla ho hlakola odara ea ka ea morao nka fumana puseletso joang?

Email customer service at customerservice@lightch8in.com to cancel any order.  Refunds will be processed once the cancel request has been received.  Once an order has been shipped, customer is responsible for return shipment.  Refunds will be issued once the returned items have been received.

Boemo ba taelo ea ka ke bofe?

Ka kopo, sheba lengolo-tsoibila la netefatso ea odara bakeng sa tlhaiso-leseling.

Lipotso tsa bareki

Nka fumana litokomane tsa sehlahiswa hokae joalo ka bukana?

Ka kopo ikopanye le rona ho fumana lifaele tsa PDF, re tla sebetsana le eona kapele le kapele:

Mailing us: info@lightch8in.com Ho re siela molaetsa leqepheng la CONTACT.
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A na nka fumana thuso ho rakonteraka ea nang le laesense?

Khutlisa le Tiisetso:

Ke sebetsa joang ho khutlisa?

Click the RMA link on on the website.  Fill out the requested information and email the completed forms to our team at customerservice@lightch8in.com and we will contact you to complete the return process.

Ke sebetsana joang le tiisetso?

Click the Warranty Claim/RMA link on on the website.  Fill out the requested information and email the completed form to  our team at customerservice@lightch8in.com. Submit photos of the products under warranty and customer service will review the information in order to honor your warranty claim.

Hobaneng ke sa bone litheko?

E le ho thusa bareki ba rona hantle, ho boloka litheko tsa tlholisano le ho fana ka litheko le likhothatso tse ntle ho litho tsa rona, ha re arolelane litheko tsa rona le sechaba ka kakaretso, ka kopo theha ak'haonte 'me u kene ho bona litheko tsa hau.

U ka ea ho sehokelo sa ho theha ak'haonte sebakeng sa rona sa marang-rang 'me u tlatse lintlha tseo u li batlang.U tla fumana tlhaiso-leseling ea ho kena ak'haonte ea hau le litheko tsa setho hang ha kopo ea hau e amoheloa le ho sebetsoa.

Nka fumana mokitlane joang bakeng sa Ntho ee?

Tobetsa sehokelo sa RMA sebakeng sa marang-rang.Tlatsa lintlha tse batloang le liforomo tse tlatsitsoeng ka lengolo-tsoibila ho sehlopha sa rona hocustomerservice@lightch8in.com'me motho e mong o tla ikopanya le uena ho phethela mokhoa oa ho khutlisa le ho khetha khetho ea akhaonto ea ka ea mokitlane.

Tiisetso ea lihlahisoa tsa hau ke efe?

Boitsebiso ba waranti bo kenyelelitsoe tlhalosong e 'ngoe le e' ngoe ea sehlahisoa webosaeteng ea rona.

Mosebetsi oaka o hlakotsoe, ke batla ho khutlisa lintho tseo ke tlamehang ho li lefa bakeng sa ho romelloa?

E, moreki o ikarabella bakeng sa litšenyehelo tsa thomello bakeng sa lintho tsohle tse khutlisitsoeng tse seng li rometsoe.Leibole ea ho khutlisa e ka kopuoa ka litšenyehelo tsa moreki ho khutlisa thepa ea hau le ho fumana puseletso kapa mokitlane oa ak'haonte.

Mabone a Smart(Bluetooth/WIFI).

U ka seta mabone a RGBW joang ho Setting ea kamehla?

Mokhoa oa 1: Ts'ebetso ea app.

Tobetsa aekhone ea lebone, 'me karolo ea taolo e hlaha ka tlase ho skrine.Tobetsa "hlakola" hukung e kaholimo ho le letšehali la phanele ea taolo.Ka mor'a hore "hlakola" lebone, mochine o tla fofa butle-butle ka makhetlo a mararo, e leng se bontšang hore lebone ha le na marang-rang 'me ho tsosolosoa ha fektheri ho atleha.
Mokhoa oa 2: Ts'ebetso ea matsoho.

Bulela mabone ka metsotsoana e 15, ebe o tima metsotsoana e mehlano.Pheta makhetlo a 4.Kamora ho qeta, lebone le tla benya butle ka makhetlo a 3, 'me ho bontša hore ts'ebetso e atlehile.

Phapano ke efe lipakeng tsa "fixture flicker" le "flash"?

Flickere bolela sebopeho ka linako tse ling se khanyang, ka linako tse ling se lerootho;

Khanyae bolela ho benya kapele le ho sa tloaeleha.

Ka hona, ha o bonesa lebone, haeba le ntse le paitla ka butle, ke ntho e tloaelehileng;

Empa haeba e khantša ka mor'a nako e itseng, seo se sa tloaeleha, hlahloba hore na tsamaiso ea motlakase e sebetsa 'me Bluetooth e hokahane ka katleho.

Lebone le LECHA le tlanya ka lekhetlo la PELE, na le tloaelehile kapa che?

Ke ntho e tlwaelehileng ha ho panya ha butle, ho bolela hore lebone le butswe empa le so hokela leqhubu la Bluetooth.

Lebaka ke lefe la hore lebone le LECHA le se ke la tima ka lekhetlo la pele?

Ha e so khutlisetse tlhophiso ea fektheri, U ka etsa hore mabone a qalelle ho seta fektheri ka ts'ebetso ea matsoho.

Bulela mabone ka metsotsoana e 15, ebe o tima metsotsoana e mehlano.Pheta makhetlo a 4.Ka mor'a ho qeta, leseli le tla khanya butle-butle ka makhetlo a 3, 'me e bontša hore ts'ebetso e atlehile.

Hobaneng ke bulela switch, empa lebone le tima?

Ho sebelisa sesebelisoa sa hau sa mohala ho batla le ho bona hore na u ka fumana matšoao a Bluetooth.Haeba l, ka nako eo ho phaella le ho laola mabone ka ho toba, Kahoo ho tloaelehile.Haeba lebone le fumanoa, hlahloba hore na tsamaiso ea motlakase le lithapo li tsitsitse kapa che.

Na sebaka se lekana bakeng sa ho eketsa mabone le mabone a taolo?

Sebaka sa ho eketsa mabone qetellong ea sehlopha se lokela ho ba ka hare ho 15 ft, 'me sebaka sa sebaka sa ho laola mabone se ka hare ho 30 ft.

Hobaneng nka batla matshwao, empa mabone ha a hokele?

Lebaka:

1) Letšoao le fokola haholo, 'me u ka' na ua hloka ho atamela haufi le

2) Lebone kapa fumana se pheta-pheta ho matlafatsa kamohelo ea lets'oao.Ka kopo ikopanye le rona haeba o lumela hore o hloka motho ea pheta-phetang.

3) Mofuta oa sistimi ea mohala ha e tsamaellane le mojule oa rona oa Bluetooth.

4) Mohala o haufi le mabone o lokela ho ba ka tlase ho 15 ft ha o eketsa mabone kapa o sebelisa mofuta o nepahetseng oa mohala oa selefouno.

Kopo ea ho kenya App ke efe?

BLE Mesh e hloka sesebelisoa bonyane tšehetso ea Bluetooth 4.0+LE, kahoo App e hloka ka tlase:

Android 4.4.2 kapa ho feta 4.4.2
IOS 9.0 kapa mofuta o mocha oa sistimi, iPhone 4S kapa mofuta o mocha.ewer

Kopo ea ho kenya App ke efe?

BLE Mesh e hloka sesebelisoa bonyane tšehetso ea Bluetooth 4.0+LE, kahoo App e hloka ka tlase:

Android 4.4.2 kapa ho feta 4.4.2
IOS 9.0 kapa mofuta o mocha oa sistimi, iPhone 4S kapa mofuta o mocha.ewer

Joang ho rarolla ho hlōleha ho eketsa mabone ?

Latela litaelo tsa puo ea App ho kenya hape.Haeba e ntse e sa khone ho eketsa, sheba hore na Bluetooth e bulehile kapa che, haeba ho se joalo, bulela Bluetooth 'me u boele u bule App ho eketsa mabone.

Haeba lifono tse ngata li eketsa mabone, selefouno e le 'ngoe e tsoa ka har'a App ebe e khaola mabone, joale selefounu e 'ngoe e ka hokela, ho bolela hore kamehla ho na le sesebelisoa se le seng feela sa selefouno se ka laolang mabone ka nako e le 'ngoe.

Ha u bula App 'me u bone "Bluetooth reconnect," empa leha ho le joalo o sitoa ho laola lebone, ho sebetsana le eona joang?

Ha u tsoa ho App, hlahloba hore na Bluetooth e butse kapa che, bula Bluetooth ea selefouno ebe u bula sesebelisoa hape, ebe u etsa App hape kamora metsotsoana e 30.

U BATLA HO SEBETSA LE RONA?